Privacy Policy
Last updated: 26 September 2026
OMNIA Logistics Pty Ltd (ABN 79 621 590 001) respects your privacy and is committed to handling personal information responsibly, transparently and in accordance with applicable Australian privacy laws.
This policy explains what personal information we may collect, why we collect it, how it may be used or disclosed, and how you can contact us about your information.
Personal information we may collect
The personal information we collect depends on how you interact with us and may include:
• Your name, business name, address, telephone number and email address.
• Information provided through our website, enquiry forms, email, telephone or other communications.
• Customer account, service, billing and transaction information.
• Order and delivery information required to provide logistics services, including recipient names, delivery addresses and contact details.
• Information about suppliers, contractors and other business contacts.
• Technical information generated when you use our website, such as device, browser, IP address and website usage information.
• Records of enquiries, requests, feedback and complaints.
We generally do not seek to collect sensitive information unless it is reasonably necessary and permitted by law.
How we collect personal information
We may collect personal information:
• Directly from you when you contact us, request a quote, become a customer or use our services.
• From our customers when they provide order, recipient or delivery information so that we can perform logistics services.
• Through our website and related technologies, including cookies and analytics tools.
• From ecommerce platforms, warehouse-management systems, carriers, suppliers and other service providers involved in providing an authorised service.
• From publicly available sources where appropriate.
If you provide personal information about another person, you should ensure that you are authorised to do so.
Why we collect and use personal information
We may collect, hold, use and disclose personal information to:
• Respond to enquiries and provide quotes.
• Establish and manage customer and supplier relationships.
• Provide warehousing, ecommerce fulfilment, distribution and freight-logistics services.
• Process orders, manage inventory and coordinate deliveries.
• Communicate about services, orders, deliveries, accounts and operational matters.
• Manage billing, administration and business records.
• Improve our services, systems and website.
• Manage risks, investigate issues and resolve complaints.
• Meet our contractual and legal obligations.
• Send relevant service or business updates where permitted by law.
You may ask us not to send marketing communications at any time.
When we disclose personal information
We may disclose personal information where reasonably necessary to:
• Carriers, couriers, warehouse systems and other logistics providers.
• Ecommerce platforms and technology providers used to process authorised orders.
• Website hosting, software, communications, data-storage and IT-support providers.
• Accountants, insurers, legal advisers and other professional service providers.
• Government agencies, regulators, courts or law-enforcement bodies where required or authorised by law.
• Other parties with your consent or as otherwise permitted by law.
We do not sell personal information.
Overseas processing and disclosure
Some technology and service providers used by OMNIA may store or process personal information outside Australia.
Where Australian privacy law applies, we take reasonable steps to ensure that overseas handling of personal information is consistent with applicable privacy requirements. You may contact us for further information about the overseas locations relevant to your information.
Cookies and website information
Our website may use cookies and similar technologies to support website functionality, understand how the site is used and improve the visitor experience.
You can configure your browser to restrict or reject cookies. Some website functions may not operate correctly if cookies are disabled.
Third-party services used by the website may also collect information in accordance with their own privacy policies.
Information security
We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
No method of electronic transmission or storage is completely secure. We therefore cannot guarantee the absolute security of information transmitted or stored electronically.
Retaining personal information
We retain personal information for as long as it is reasonably required for the purpose for which it was collected, to provide our services, maintain appropriate business records, or meet legal and contractual obligations.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless it must be retained by law.
Accessing or correcting your information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, out of date or misleading.
We may need to verify your identity before responding. In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where it is reasonable and lawful to do so.
Privacy enquiries and complaints
If you have a question, concern or complaint about how we have handled personal information, please contact us:
OMNIA Logistics Pty Ltd
1/3 Resolution Drive
Caringbah NSW 2229
Australia
Email: info@omnia-logistics.com
Telephone: 0475 459 940
We will acknowledge and investigate privacy complaints and aim to respond within a reasonable period.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes to this policy
We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on our website with its effective date.