Ecommerce fulfilment that doesn't lose sight of your customer.
OMNIA receives, stores, picks, packs and dispatches ecommerce orders from our Caringbah warehouse in Sydney.
Orders received before midday are dispatched the same day, subject to agreed account requirements and carrier collection arrangements.
Outsource fulfilment without losing sight of the experience you're giving your customers.
There isn't one moment when it's time to outsource.
For some businesses, it's growth. Orders are increasing and fulfilment is taking more time than it should.
For others, it's space. Stock is taking over the office, garage or warehouse and the current setup isn't sustainable.
Sometimes the business simply needs its people focused somewhere else.
And sometimes you've already outsourced fulfilment, but your current arrangement isn't working the way you need it to.
Wherever you're starting, the question isn't simply whether you need a 3PL. It's what needs to work better.
What fulfilment looks like behind the scenes.
Good fulfilment is made up of a lot of small things working properly. From the moment stock arrives through to the moment an order leaves the warehouse, we build the operation around your products, your orders and what your customers expect.
Receiving & storage
We receive your stock, check it against the expected delivery and put it away in the appropriate warehouse location, ready for fulfilment.
Pick, pack & dispatch
Orders flow through to the warehouse for picking, packing and dispatch. Orders received before midday are dispatched the same day, subject to the agreed requirements for your account and carrier collection arrangements.
Returns management
We can manage returns as part of your fulfilment operation. The process can vary depending on what your brand needs — from receiving and identifying returned stock through to agreed inspection, disposition or other handling requirements.
Freight & carrier flexibility
We can work with appropriate carrier services for your orders, and you don't have to use OMNIA's freight rates where you already have carrier arrangements that work for your business.
Inventory management
Your stock and orders are visible through our detailed customer portal, using much of the same operational information we work from. You can check what is happening in your operation directly. It is a practical part of how we work transparently and take responsibility.
Batch, lot & expiry management
Where products require it, we can manage batch, lot and expiry information as part of the fulfilment process, helping support traceability and stock rotation requirements.
Ecommerce integrations
Our warehouse platform supports a broad range of integrations, including Shopify, WooCommerce and Maropost Commerce Cloud, alongside compatible marketplaces, carrier and business systems. Established connections can reduce manual data entry and simplify onboarding. We confirm compatibility, the information to be exchanged and any setup or testing needed for your account.
The aim isn't to make your business fit a standard fulfilment model. It's to put the right processes around what you're actually trying to achieve.
Connected to your business.
Your ecommerce store and your fulfilment operation have different jobs to do. The important part is making sure they work together.
Your ecommerce store
THE COMMERCIAL SIDE
Your store is where your customers shop, place orders and experience your brand. It remains the commercial side of your business.
Our warehouse platform
THE OPERATIONAL SYSTEM
Powered by Mintsoft, our warehouse platform connects orders, inventory and dispatch with your store. Relevant information flows through the agreed integration, while you have direct visibility through your customer portal.
OMNIA
THE PHYSICAL FULFILMENT OPERATION
Behind the systems, we receive and store your stock, pick and pack your orders and prepare them for dispatch according to the requirements we've agreed with you.
Your customer sees your store and your brand. Behind it, the systems and warehouse operation work together to get the order where it needs to go.
Your customer doesn't see the warehouse. They experience the result.
When a customer places an order with your brand, they don't see the systems, the warehouse or the work happening behind the scenes.
They experience whether the right product arrives, whether it arrives when expected and whether it arrives in the condition it should.
That's why fulfilment isn't separate from the customer experience. It's part of the promise you've made when someone chooses to buy from you.
Our job is to help you keep that promise.
“Every one of our customers receives their orders on time and in perfect condition. The level of care they put into their work truly sets them apart.”
Liam R
Ecommerce brand owner
As your business changes, fulfilment needs to change with it.
Volumes change
Order volumes aren't always predictable. Growth, promotions and seasonal demand can all change what the warehouse needs to handle.
Requirements evolve
New products, different packaging, additional sales channels or changing customer requirements can all affect how fulfilment needs to work.
Growth doesn't just mean more orders. Your product range might expand. Promotions can create sudden peaks. Stockholding changes. New sales channels or customer requirements can add complexity.
Processes adapt
When something can work better, we'll look at the process with you and make practical changes where they make sense.
The fulfilment operation that works for you today shouldn't become the thing that gets in your way tomorrow.
We keep looking at what your business needs and adapt the operation as those needs change.
Sometimes fulfilment is only part of the picture.
Ecommerce orders might be one part of your logistics operation, but not necessarily the whole of it. You may also have pallets moving between locations, larger deliveries, inbound freight or requirements that don't fit neatly into a standard fulfilment process.
Because OMNIA works across ecommerce fulfilment, freight and warehousing & distribution, we can look at those requirements as part of the wider logistics picture.
If it sits outside the usual process, talk to us about it.
We can help coordinate freight requirements alongside your fulfilment operation, whether that's stock coming in, goods going out or movements between locations.
Pallets & larger movements
Not everything moves as an individual parcel. We can handle palletised and larger goods where your operation requires it.
Requirements outside the usual
Some logistics requirements don't fit a standard process. We'll understand what needs to happen first and then work out whether and how we can support it.
Moving fulfilment to OMNIA
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Understand your operation
We start by understanding your products, order profile, current setup and what you need from a fulfilment partner. We also identify anything that needs particular attention from the outset.
Agree how it will work
Before stock starts moving, we agree the processes and requirements for your account — including receiving, storage, picking, packing, dispatch and any other services you need.
Connect the systems
We confirm how your ecommerce store and our warehouse platform will exchange order, inventory and dispatch information, then set up and test the agreed connection before going live.
Bring your stock across
We’ll plan the transition of inventory into OMNIA so stock can be received, checked and made ready for fulfilment.
Start fulfilling
Once everything is ready, orders begin flowing through to OMNIA for picking, packing and dispatch. We keep a close eye on the operation as it settles in.
Keep talking
Going live isn't the end of the process. We stay in contact, deal with issues when they arise and keep looking for things that could work better as your business changes.
Let's talk about what you need.
Tell us what's working, what's not, and where you'd like things to be better.
Whether you're considering outsourcing fulfilment for the first time, looking for a different 3PL, or have requirements that don't fit neatly into a standard model, we'll start by understanding your business.